eSIM Android Troubleshooting

Most issues are related to trying eSIM for the first time and possibly missing a step during installation or activation. Always double-check if roaming and mobile data are enabled. Here’s a detailed explanation of each error.

Enable All Necessary Permissions and Disable Certain Settings

For proper eSIM functionality on your device, ensure the following permissions and settings are enabled:

1. Enable Mobile Data: Go to Settings → Connections → Mobile Networks → Turn on Mobile Data.

Mobile Internet Not Enabled

2. Enable Data Roaming: Go to Settings → Connections → Mobile Networks → Turn on Data Roaming.

Data Roaming

3. Disable Airplane Mode (Flight Mode): Go to Settings → Network & Internet → Airplane Mode (or Flight mode) → Turn off Airplane Mode (Flight mode).

Connections

4. Enable Location Services: Go to Settings → Security & Location → Location → Turn on Location.

 

Check your APN settings on Android

1. Go to Settings → Network & Internet → SIMs → Access Point Names (APN).

2. Add a new APN.

  • 2.1. In the Name field, type 'esim.data'.

  • 2.2. In the APN field, type 'esim.data'.
  • 2.3. Save the settings.

APN Android 4. Go back to the APN settings and ensure the new APN is selected as the primary. You may need to restart your device or toggle Airplane Mode for 1-2 minutes.