What Happens If You Delete Your Travel eSIM by Mistake?

If you delete your eSIM, it can’t be restored through your phone’s settings, but you won’t need to pay again — simply contact TooSIM support to request a new one.

Accidentally deleted your Travel eSIM? Don’t worry – you won’t have to pay for a new one. Unfortunately, the deleted eSIM can’t be restored, and there’s no way to fix this yourself in your phone’s «Settings». The good news is that you can quickly contact TooSIM support in just a couple of clicks and request a brand-new eSIM. Below, we’ll explain exactly what to do and cover all the details you need to know.

Can a Deleted Travel eSIM Be Restored?

Unfortunately, once an eSIM is removed from your device, it cannot be reinstalled. This restriction is in place for security and fraud-prevention purposes. Each eSIM profile contains unique, single-use encrypted keys that authenticate it on the network and link it to a single installation.

Here’s why an eSIM can only be set up once:

  • Protection against cloning. If the option to reactivate a QR code existed, someone could intercept or steal it, install your eSIM on their own device, and use your mobile data.
  • Security in case of theft. Because activation works only once, a stolen QR code can’t be used again to connect your eSIM on another phone.
  • Operator control. Once activation is complete, TooSIM receives a confirmation, ensuring your data plan remains securely linked to your account and cannot be exploited by others.

If you try scanning the same QR code again, you’ll get an error. But that doesn’t mean your plan is lost – you can request a new eSIM from TooSIM with the same data package, location, and validity period.

How to Get a New eSIM to Replace a Deleted One?

All you need to do is contact TooSIM support and provide the details of the plan you purchased. Here’s how:

tap the support button in the bottom right cornerl
  1. Log in to the TooSIM app or website and access your account.
  2. Tap the «Support» button in the bottom right corner.
contact support via whatsapp fastest or email

Choose one of two options to contact support: WhatsApp (1) or Email (2). WhatsApp is the fastest way to reach us.

Explain your issue and follow the instructions from the operator to verify your identity and confirm that you are the owner of the Travel eSIM. Once verification is complete, you will receive a new QR code. This usually takes up to 1 hour.

Activate the QR code on your device. You can find a detailed installation guide here.

You can also contact support directly via WhatsApp (Available to logged-in users). We will respond quickly during business hours.

Conclusion 

Accidentally deleting your eSIM is an easy issue to resolve, but you’ll need to contact your operator’s support team. With TooSIM, you can do this through the official app or website. Since your specific eSIM cannot be restored, you’ll be provided with a new QR code free of charge to activate an identical plan.